Shipping policy

Order Processing

• All orders are processed within 1–3 business days after confirmation.
• Orders placed on weekends or holidays will be processed on the next working day.

Shipping Time

• Mumbai orders: Estimated delivery within 1–3 business days.
• Pan-India orders: Estimated delivery within 3–7 business days depending on location.

Shipping Charges

• Shipping charges are calculated at checkout (if applicable).
• Free shipping may be offered during promotions or on selected orders.

Delivery Delays

• Delivery timelines may vary due to courier delays, weather, or unforeseen circumstances. Aureva is not responsible for delays once shipped.

Incorrect Address

• Customers must provide accurate delivery details.

Aureva is not responsible for orders lost due to incorrect addresses.

Refund policy

Due to the personal nature of fragrance products, we maintain strict hygiene standards.

Returns

• Returns are accepted only if the product is damaged, leaked, or incorrect upon delivery.
• Customers must report the issue within 24–48 hours with clear photos/videos.

Refunds

• Once approved, refunds will be processed within 5–7 business days to the original payment method.

Non-Returnable Items

• Opened or used perfumes
• Change of mind or fragrance preference

Exchange

• Exchanges may be offered based on availability.